Customer Service Agent
- No specific education required
- 38 to 40 hours per week
- View of permanent work / Temporary job
- Weert Region Limburg
- 15.70 per hour
- Weert Region Limburg
- 15.70 per hour
Are you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work!
About the function
Join the team as a Customer Service Agent and take responsibility for coordinating communication between ASML and various DHL departments.
Communication will take place via email, ticketing systems and telephone. Your role will involve investigating problems, coordinating actions and delivering effective solutions while maintaining a high level of customer satisfaction.
Your key responsibilities include:
- Resolving issues submitted through the ticketing system
- Communicating with customers and warehouse employees via email, tickets and telephone
- Investigating and resolving SAP-related issues
- Coordinating communication between ASML and various DHL departments
- Identifying the causes of operational issues and proposing effective solutions
- Supporting daily customer service and operational processes
- Performing additional support-related tasks based on current business needs
- Supporting warehouse operations when required
Working hours
You will work in a day shift from Monday till Friday
- 8:00 - 4:30 pm
What we need
For the position of Customer Service Agent, the following skills and qualifications are important:
- Good command of English, both spoken and written
- Good practical knowledge of Microsoft Office
- Basic understanding of logistics and supply chain processes
- Experience with SAP or another ERP system is considered an advantage
- Strong communication and interpersonal skills
- Ability to remain calm and effective under pressure
- A team-oriented attitude and commitment to providing a high level of support
These requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team!
What we offer
- Initial on-the-job training provided by the company
- Hourly wage of 15,70 €
- 8% holiday allowance
- 130% pay rate for work from Monday to Friday between 18:00 and 00:00
- 150% pay rate for work on Saturdays
- 200% pay rate for work on Sundays and public holidays
- Travel allowance of up to €9.30 per day
- Full-time employment in a two-shift system
- Between 38 and 40 working hours per week
- Career development and advancement opportunities
- Company events and activities that strengthen team relationships and contribute to a positive working atmosphere
- A €200 gross employee referral bonus when the referred employee completes six full weeks of work
About the company
DHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop.
Additional information
Ready to make this position your own? Discover what it is like to work as part of the DHL team and see how much you can gain from this opportunity: https://www.youtube.com/shorts/mHQcTwrT3Q0 Applying takes only 2 minutes!
Do you have any questions? Our team will be happy to help. Contact us by phone at +31 617 137513 or by email at a.leduc@carriere.com.
Application process
Apply
Ready to work? Apply now with your resume and short motivation.
Getting to know you
We will call or email you once we received your application. Then we are planning an intake to get to know you better.
Introduction
Is the job a match? We will introduce you to the company!
Interview or tour
Depending on the job we are planning an interview or tour at the company for you.
Time for good work!
Are you still enthusiastic about the job or even more? Then we welcome you on your first day!
Good work starts here
With 40 locations we will help you get the job you want.
- Personal contact
- Growth opportunities
- Good work at top employers